Dynamics 365 Customer Service

Empower your teams with the streamlined data and unified technology

Watch a video to learn about Dynamics 365 Customer Service
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Capabilities

Explore Dynamics 365 Sales

Personalize service with 360-degree views

Deliver value at every point and personalize every interaction, interact with customers on their preferred channel, create a single, consistent service experience through a threaded view of the customer experience, quickly offer the most appropriate knowledge articles using relevance search.

Empower your teams with enhanced productivity tools

Optimize agent performance and improve customer engagement by analyzing operations and interactions, allow agents to be more productive to avoid escalations, resolve cases faster with cross-company collaboration and easily, connect agents with subject matter experts.

Customer Service

Customer Service Insights

Take informed action to improve your customer service experience using out-of-the-box insights and improve productivity with innovative AI features.

Customer Insights 

Personalized experiences with a 360-degree view of your customer Insights.

Get overall view of customers

Adapt and extend the solution for your needs

Depend on a productive and trusted platform

Discover insights and take action

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Virtual Agent

Dynamics 365 Virtual Agent for Customer Service

Create quickly and easy customer service virtual agents

Make better decisions and proactively improve customer satisfaction

Empower virtual agents to take action

Find the right plan for your site

Monthly
Annual
Save up to 10%
Enterprise Device $ 1566 user/month
Enterprise $ 95 user/month
Insights $ 810 user/month
Prefer to start with the Trial version? Go here
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