Explore Dynamics 365 Sales
Personalize service with 360-degree views
Deliver value at every point and personalize every interaction, interact with customers on their preferred channel, create a single, consistent service experience through a threaded view of the customer experience, quickly offer the most appropriate knowledge articles using relevance search.
Empower your teams with enhanced productivity tools
Optimize agent performance and improve customer engagement by analyzing operations and interactions, allow agents to be more productive to avoid escalations, resolve cases faster with cross-company collaboration and easily, connect agents with subject matter experts.
Customer Service Insights
Take informed action to improve your customer service experience using out-of-the-box insights and improve productivity with innovative AI features.